Shipping & Returns

Everything at Hill Farm is made to order just for you. A little more wait, a lot less waste.

Production and shipping
Please allow 2 to 8 business days for production before your order ships. Once shipped, delivery typically takes 3 to 7 business days within the US. You will receive a tracking number by email as soon as your order ships.

If your tracking information is not available or does not update, email us at hello@hillfarmhomesteadstore.com with your order number and we will look into it.

Shipping is free on every US order. The cost is already built into the price, so there are no surprises at checkout.

Delivery for international orders may take longer, depending on the destination and customs processing.

Please double-check your shipping address at checkout. We cannot redirect a package once it is in production, and if a package is returned because of an incorrect address, reshipping costs may apply.

Orders placed on weekends begin production the next business day.

Returns and exchanges
Because every item is printed or made just for you, we cannot accept returns or exchanges for reasons like sizing or change of mind. Please check the size guide on each product before ordering.

Cancellations and order changes
Because every item is made to order, production can begin as soon as one hour after you place your order. If you need to cancel or change your order, email us at hello@hillfarmhomesteadstore.com right away with your order number. Include “Cancel” or “Change” in the subject line. We can cancel or change an order only if production has not started. Requests made within one hour have the best chance. Once an item is in production, we cannot cancel or change it. Personalized items cannot be changed or cancelled once production starts.

Damaged, defective, or misprinted items
If your item arrives damaged, defective, or misprinted, contact us within 14 days of delivery with a photo of the issue and we will arrange a free replacement or refund. If your order does not arrive, reach out and we will help track it down or make it right.

Personalization and questions
Most designs are ready to go as shown. Items that can be personalized have a personalization option on the product page. Personalized items cannot be changed once production starts. Email hello@hillfarmhomesteadstore.com or use the Contact & FAQ page with questions.