How to Contact
Hill Farm & FAQs
Contact Hill Farm Here:
Need to contact Hill Farm about an order, a sizing question, or a custom idea? Send us a message below, or check the FAQ first for quick answers on shipping, returns, and production times.
Email: hello@hillfarmhomesteadstore.com
Mail Address: PO Box 3, Northfield, MA 01360
Yes. Shipping is free on every US order, every time. The cost is already built into the price, so there are no surprises at checkout.
Production can begin as soon as one hour after you order. Email hello@hillfarmhomesteadstore.com right away. Changes are possible only if production has not started.
You will get a tracking number by email as soon as your order ships. If tracking is unavailable or does not update, email hello@hillfarmhomesteadstore.com with your order number.
Everything is made to order just for you, so please allow 2 to 8 business days for production before your order ships. Once it ships, delivery typically takes 3 to 7 business days within the US. International orders may take longer, depending on the destination and customs processing.
Please double-check your address. We cannot redirect a package once it is in production, and reshipping costs may apply for an incorrect address.
We cannot accept returns or exchanges for sizing or change of mind because items are made just for you. Please check the size guide.
Reach out and we will help track it down or make it right.
Email hello@hillfarmhomesteadstore.com within 14 days with a photo, and we will arrange a free replacement or refund.
International delivery may take longer depending on destination and customs processing. Email us with questions about shipping to your country.
Use the size guide and compare measurements with a favorite garment. Size up if between sizes or wanting a roomier fit.
Screens vary, so printed and embroidered colors may differ slightly. Washed vintage caps are intentionally distressed and unique.
Some items offer personalization. Personalized items cannot be changed once production starts. Custom designs are not available yet; email us with ideas.
Yes. Apparel, bags, and many home goods are printed or made on demand after you order, creating less waste.
We favor natural, sustainable fibers. Many shirts, sweatshirts, aprons, and totes use organic cotton. Fabric content is listed on every product page.
Digital products are downloadable files. You receive a link by email and in your account. Digital sales are final, but email us if you have trouble downloading or opening a file.